General
The book I would like to order isn't on your website, what can I do?
We can always try and source books especially if they are traditionally published books. Email lana@heabookshop.com or use the contact form and let us know what books you are looking for and we can get back to you.
Are all the books signed?
No, not all of the books come signed. It will show in the book descitption if the book comes signed or with any extra bits.
What do you mean by signed books?
Some of the books are hand signed on page, some will come with a hand signed book plate from the author.
What happens if I pre order a book and order another book at the same time?
If you order a pre order, all other items in the order will be held until the pre order is released. They will come in one parcel.
What are the TikTok hyped books?
Our TikTok hyped books come directly from the warehouse. They will be delivered separately from any other books.
How do I get my eBook purchase on my ereader?
he eBook files will be sent once you have purchased. You will then need to send the .epub files to your reading device.
If you have a Kindle, you can go to www.amazon.com/sendtokindle ensure you are logged into your Amazon account that has your device registered. Upload the file you have just downloaded. The eBook will now show in your Kindle library. Click the eBook in your Kindle library to download the book, this will ensure the pretty covers are showing in your library.
Delivery
How long will it take to dispatch my order?
We aim to dispatch order within 24-48 hours.
How will my order be sent?
All parcels are sent via 48 hour tracked delivery with Royal Mail.
My order hasn't arrived?
If your order has not arrived within 5-7 working days please email lana@heabookshop.com.
Where do you ship to?
We currently ship within the UK and to the USA. We are looking at expanding this in the coming future.
Author Questions
How do I get my books stocked in your bookshop?
If you would like to have your book stocked please complete our author interest form. We have had many applications and unfortunately can not take everyone.
Are you taking on new authors?
Yes we will always be looking to add new authors to the website.
Will you stock my eBook?
Yes, we are currently looking for more eBooks. If you are not on Kindle Unlimited and would like to have your eBook stocked email lana@heabookshop.com
I would like to attend one of your events. How can I book a table?
When we announce our events we will also have a sign up form. Unfortunately due to the number of applications we can not take all applicants.